Policies and Shipping Info

 

Payment Options  
Acceptance Mark
 
At Ragflops we currently accept PayPal, VISA, Mastercard, and Discover. We are more than happy to accept money orders, and cashier cheques as well, however these methods will require payment to be cleared before goods will be shipped. Send your payment to 2473 S. Higley Rd., Suite 104-#213, Gilbert, Arizona, 85297

Out of Stock Items
If an item you have selected is temporarily out of stock or is unavailable, Ragflops will notify you immediately. You will have the
option to wait for the item to be in stock, select a different item or cancel that item.

Customer Satisfaction
We are confident that you will be happy with your purchase, customer satisfaction is our priority here at Ragflops. Our aim is that you are 100% happy with your purchase. Should this not be the case we will do our utmost to solve any issue efficiently and as quickly as possible.

Loss or Damage in Transit
We ship USPS and it is for the most part a reliable mailing service, however, mishaps do occur. All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly by email or phone so we can discuss the matter. RagFlops will not be held accountable for items that are damaged during transit. For this reason, we strongly recommend insuring your purchase.

Defective Goods
Should an item fall below RagFlops Standards , kindly contact us promptly via email or phone within seven days of the receipt of your
goods to arrange an exchange or refund which will be at our discretion. Proof of purchase and a description of the problem will be
required. Please note that items must have labels intact and be in original packaging. Shipping charges apply and are not refundable.

Privacy
At RagFlops, we do respect your privacy and promise not to disclose, exchange or sell your personal details to any third party. Your personal information will remain secure and confidential and will only be used to process your order . Thank you.

Refunds
At RagFlops, our items are checked thoroughly before they are shipped and matched up with your order, however there are times when you may have purchased the wrong size, color or you may not be completely happy with your purchase. Therefore - r
eturns must be received within 30 days of purchase. The item must be returned in saleable, unused condition, the shoes may
not have been worn. They must be in original packaging and tags still attached.

We do not assume responsibility for damages that may occur during return shipment. So please make sure you use adequate packaging, and we recommend that you insure the package for your own protection.

Original shipping charges and return shipping charges are not refundable.

Any credits or refunds will be applied to the credit card used at time of purchase. or in the case of money orders or cashiers cheques, a refund cheque will be issued. We do not issue cash refunds.

Exchanges
Exchanges are handled the same as returns. A refund will be issued the same way it was purchased, as soon as the original item is received and in good condition. To expedite an exchange, email us at ragflops@yahoo.com and order your replacement. In-stock merchandise will ship immediately. We will charge your credit card for new merchandise at that time, and a refund will be applied to your credit card upon return of the original item.

Shipping
All shipping is done through USPS. Flat rate ... $4.95 for the first pair, $1.00 each additional pair up to 5 pairs. For larger orders, please contact us for a combined shipping rate. Ragflops are shipped within 3-5 business days of receiving payment.

 

 

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